Lost Orders

If your order has not arrived by the expected delivery date, please contact us.

Where a shipment is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

We recommend reporting suspected lost shipments within 30 days after the estimated delivery date so that we can investigate promptly.

Change-of-Mind Returns

Unless applicable consumer law provides otherwise, Alartis generally does not accept returns or exchanges for change of mind, accidental purchases, or incorrect selection of size, style, or other product options.

Please review the product description, dimensions, colors, and available options carefully before ordering.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us immediately.

Production may begin shortly after an order is placed. We can normally change or cancel an order only while production has not yet started.

Once production has begun, cancellation or modification may no longer be possible.

Shipping Address Errors

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately and we will make reasonable efforts to correct it before shipment.

Additional shipping charges may apply where an order must be resent because an incorrect or incomplete address was supplied by the customer.

If the delivery problem was caused by Alartis or the carrier, the customer will not be charged additional shipping costs.

Authorized Returns

Please contact Alartis before returning any item.

Do not automatically return an order to the address shown on the shipping package. The appropriate return location may differ depending on the product and destination.

When a return is authorized, we will provide the correct instructions and return address.

Return Shipping Costs

Where a return is required because of:

• damage;
• a manufacturing defect;
• an incorrect item;
• a production error; or
• another error attributable to Alartis,

the customer will not be responsible for reasonable return or replacement shipping costs.

For other authorized returns, the customer may be responsible for return shipping where permitted by applicable law.

Refunds

Approved refunds will normally be issued to the original payment method.

After a refund has been processed by Alartis, your bank or payment provider may require additional time before the funds appear in your account.

Any mandatory refund rights or deadlines under applicable consumer law take precedence over this policy.

EU, EEA and UK Consumer Rights

Nothing in this policy limits mandatory consumer rights.

Where applicable, customers in the European Union, European Economic Area and United Kingdom may have a statutory right to withdraw from certain online purchases within 14 days of receiving the goods.

If such a right applies, please contact Alartis within the applicable period before returning the product.

Certain customized or personalized products may be excluded from statutory withdrawal rights where permitted by law.

Purchases Through Other Sales Platforms

Products purchased through a third-party sales platform may also be subject to that platform's procedures and buyer-protection requirements.

Where appropriate, requests relating to such orders should be submitted through the platform used to make the purchase.

Our Commitment

If there is a genuine problem with your order, contact us.

We aim to resolve legitimate product and delivery issues quickly, fairly and with as little inconvenience as possible.

Please include your order number whenever possible.