Shipping policy

Dear Customer

Thank you for choosing ALARTIS shop!

We strive to provide a seamless and convenient shopping experience for our customers. This shipping policy outlines the terms and conditions for shipping and delivery of your orders. Please take a moment to review the following information.

Processing Time:

Once your order is placed, it will be processed within 2-3 business days, excluding weekends and public holidays.

During peak seasons or promotional periods, processing time may be slightly longer due to increased order volumes.

Delivery Time:

Standard shipping typically takes between 1 to 3 weeks for delivery, depending on your location and customs clearance.

Please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery times. We kindly ask for your understanding in such situations.

Free Shipping for Japan

Enjoy free shipping on all orders if you're based in Japan.

International Shipping Costs

  • For customers in China, we offer complimentary shipping, with a shipping cost of 0 USD per package.

  • For customers in the following countries: United Kingdom, United States, the shipping cost is 9.99 USD per package.

  • For customers in the following countries: Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, Hong Kong SAR, Macau SAR China, Ireland, Italy, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, the shipping cost is 11.99 USD per package.

  • For customers in all other countries not listed above, the shipping cost is 19.99 USD per package.

Please note that while we strive to offer worldwide shipping, there are certain countries to which we do not currently ship. Customers can conveniently verify if we can deliver to their location during the checkout process. We appreciate your understanding and look forward to serving you in areas where we can provide our exceptional shipping services.

Customs and Duties:

  • Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.
  • Any additional charges related to customs clearance are the responsibility of the customer and are not included in the shipping fees paid at checkout.
  • We recommend contacting your local customs office for more information on potential charges before placing your order.

Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email.
  • You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.

Customer Support:

  • If you have any questions or concerns about your order, please contact our customer support team at +81 50 6882 9045.
  • We will do our best to assist you and provide updates on your shipment's status.

Note: Please understand that the above shipping policy is subject to change without prior notice. Any updates or modifications will be communicated to customers through our website or other appropriate channels.

Thank you for choosing ALARTIS. We appreciate your trust and look forward to serving you with the utmost care and efficiency.