Eligibility for Returns:

• Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
  
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process:

• To initiate a return, please contact our customer support team via the contact form below or via the website chat window. Provide them with your order number and a detailed reason for the return.

• Our customer support team will guide you through the return process and provide you with any necessary instructions or documents.

• You will be responsible for any shipping costs incurred when returning the item unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). When returning the item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
  
• If you haven't received your refund within the specified time frame, please contact our customer support team for further assistance.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team via the contact form below or via the website chat window.to initiate the exchange process.

Non-Refundable Items:

• Items marked as "Final Sale" cannot be returned or exchanged.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product. We may request photographic evidence or additional information to process your claim.
  
• We will assess the situation and, if applicable, provide a replacement or initiate a refund, including any associated shipping costs.

Return Shipping Address:

• Please contact our customer support team via the contact form below or via the website chat window. to obtain the correct return shipping address before sending back any items.

Modifications to the Return Policy:

• We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.